IMPORTANT: THE FOLLOWING TERMS AND CONDITIONS GOVERN THE CONTRACT BETWEEN ALL TRAVELERS AND HOTEL GUESTS (INDIVIDUALLY AND COLLECTIVELY "GUEST"), THE FAIRWEATHER GROUP, INC. D/B/A ELITE ISLAND RESORTS, AND THE HOTEL PROVIDING ACCOMMODATIONS AND SERVICES TO GUEST PURSUANT TO A CONFIRMED BOOKING ("HOTEL"). YOUR ENJOYMENT OF YOUR VACATION IS IMPORTANT TO US. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY TO ENSURE YOUR COMPLETE UNDERSTANDING AND AGREEMENT.
01. Payment
Bookings made with Los Establos Boutique Resort, Panama require a $300 deposit per Guest, upon making a Hotel booking; and the remaining balance is due no later than 45 days prior to arrival (or 60 days prior to arrival over peak periods such as Christmas/New Year's and the month of February). Payment terms may vary for bookings made through third party tour operators. If a third party tour operator fails to remit payment to the Hotel for a Guest's booking, the Guest agrees that the Hotel may charge the Guest's credit card for the full amount of the booking and the Guest agrees not to dispute any such charges. If the Guest's credit card has insufficient credit, then the Guest agrees to remit payment in full by other reasonable means within 7 days after the Hotel's payment request.
A Resort Fee of US$24.00 per room per night applies to all bookings and is payable locally at the resort during your stay.
02. Cancellation and Change Charges Payable by Guest
a. Summer Season (First Monday After Easter to December 24)
- Cancellations made more than 14 DAYS prior to arrival shall result in a refund, less an administration fee of $100 per room.
- Cancellations within 14 DAYS prior to arrival shall result in a cancellation charge equal to the full amount (100%) of the Guest's Hotel stay at the booked rate at liquidated damages.
- Arrival date changes made within 15 DAYS prior to arrival may be allowed over non-peak periods, subject to availability. If availability is confirmed, a change fee of $50 per room shall be charged to Guest.
- Additional payments or deposits may be required to secure airline reservations. Airline tickets are NON-REFUNDABLE once issued and are subject to change fees based on airline policy.
- TRAVEL INSURANCE IS STRONGLY RECOMMENDED.
b. Christmas Week (December 25 to January 1)
- Cancellations made more than 60 DAYS prior to arrival shall result in a refund, less an administration fee of $100 per room.
- Cancellations within 60 DAYS prior to arrival shall result in a cancellation charge equal to the full amount (100%) of the Guest's Hotel stay at the booked rate at liquidated damages.
- Arrival date changes made within 60 DAYS prior to arrival may be allowed, subject to availability. If availability is confirmed, a change fee of $50 per room shall be charged to Guest.
- TRAVEL INSURANCE IS STRONGLY RECOMMENDED.
c. Winter Season (January 2 to Easter Sunday)
- Cancellations made more than 30 DAYS prior to arrival shall result in a refund, less an administration fee of $100 per room.
- Cancellations within 30 DAYS prior to arrival shall result in a cancellation charge equal to the full amount (100%) of the Guest's Hotel stay at the booked rate at liquidated damages.
- Arrival date changes made within 30 DAYS prior to arrival may be allowed, subject to availability. If availability is confirmed, a change fee of $50 per room shall be charged to Guest.
- TRAVEL INSURANCE IS STRONGLY RECOMMENDED.
03. Travel Delays and Cancellations
The Hotel and Elite Island Resorts shall NOT be liable for any refunds or other compensation due to travel delays, cancellations, any Guest's inability to travel for any reason and any related losses or expenses including without limitation any losses or expenses resulting from "acts of God" or force majeure type events. TRAVEL INSURANCE IS STRONGLY RECOMMENDED.
04. Airline Reservations
The Guest is responsible for reviewing all names, dates, and schedules for airline schedules for accuracy. The Guest is responsible for checking and confirming flight details prior to departure.
05. Check-in / Check-out
Check-in time is 3:00 pm, and check-out time is 11:00 am. Subject to availability, early check-in or late check-out may be available for an additional fee payable locally at the Hotel.
06. Passport and Credit Card Required for Check-In
Upon check-in at the Hotel, the lead Guest whose name the booking is under MUST PRESENT a VALID PASSPORT and a VALID MAJOR CREDIT CARD. The names on the booking confirmation, passport, and credit card must match. This is part of the Hotel's ongoing efforts to prevent fraud and protect Guests' identities.
07. Preauthorization at Check-In
Upon check-in at the Hotel, a credit card preauthorization in the amount of $350 will be completed to cover any room charges, incidentals, and damage. The preauthorization will be released at check-out assuming the Guest's room bill has been paid in full. The Hotel accepts Visa, MasterCard, and Discover Card. The Hotel does not accept American Express.
08. Force Majeure
The Hotel, Elite Island Resorts, and any third party tour operators and travel agents shall NOT be liable for any losses or damages due to events beyond their reasonable control including without limitation: acts or orders of governmental authorities; weather; fire; flood; earthquake; volcanic activity; lightning; airline delays or cancellations for any reason; utility outages; strike, lockout, or work stoppage; terrorism; or any event typically described as "force majeure" or an "act of God." REFUNDS SHALL NOT BE OFFERED in the event of a late or delayed arrival to the Hotel. In the event of a delayed departure from the Hotel, Guests shall be required to pay locally for any additional nights at a rate not to exceed the Hotel's night published ("rack") rates. TRAVEL INSURANCE IS STRONGLY RECOMMENDED.
09. Insect-Borne Illness
The Hotel is located in a tropical environment. Although the Hotel maintains a year round pest control program, the Hotel, its owners, employees, agents, insurers, and suppliers shall absolutely NOT be liable for, and all Guests shall HOLD HARMLESS the Hotel, its owners, employees, agents, insurers, and suppliers from any injury, illness, or loss resulting from exposure to Zika virus or any other insect-borne disease or similar tropical illness of any nature whatsoever. Potential Guests who are pregnant or may become pregnant should seek the advice of a qualified physician prior to travel.
For the complete Terms & Conditions, including additional clauses regarding dress codes, ground transportation, and other policies, please contact our reservations department at +507-720-2685 or 888-481-0656.